Related skills
salesforce saas jira confluence zendesk📋 Description
- Lead a blended CSAs and TLs team to drive adoption and retention.
- Ensure customer outcomes and ops excellence across your segment.
- Act as product SME; contribute to bug reviews and roadmap discussions.
- Manage a small portfolio of accounts to stay tied to workflows.
- Oversee incident response, escalation paths, and comms with customers.
- Partner with Sales, Support, Product, and Eng to deliver cohesive CX.
🎯 Requirements
- 4+ years in CS, AM, or SaaS leadership
- 2+ years of people management experience
- Proven retention, adoption, and revenue growth
- Strong technical acumen and troubleshooting
- Executive-level comms; travel up to 25%
- Familiarity with clinical workflows, healthcare, or LEAN
🎁 Benefits
- Remote-first work environment
- Health, Dental, Vision, Life and Disability insurance from day one
- 401K with match and immediately vested
- 17 company holidays, 2 floating holidays, plus PTO
- Internal advancement opportunities
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