Manager, Customer Success Team

📋 Description

• Execute, lead, coach, and mentor a high-performing Customer Success team
• Develop scalable playbooks for onboarding, go-live, adoption, renewals, and expansion
• Drive renewal strategy and expansion with Finance and Sales
• Develop technical account plans aligning Truv solutions with customer goals
• Lead onboarding, solution design, implementation, and integration with customer tech teams
• Oversee customer health, usage trends, and lifecycle engagement to identify growth opportunities

🎯 Requirements

• 7+ years of experience in Customer Success or related roles within B2B SaaS or fintech
• 5+ years of people management experience, with a proven ability to scale post-sales or implementation teams
• Proven track record of success at early-stage startups (50–200 employees), thriving in fast-moving environments
• Strong analytical and problem-solving capabilities, with the ability to navigate complex customer renewals and technical challenges
• Strong track record of driving adoption, retention, renewals, expansion in high-growth environments
• Ability to leverage AI to boost productivity and reporting

🎁 Benefits

• Fully remote
• Competitive salary and equity package
• Health, dental, and vision insurance
• 401(k)
• Flexible time off
• Work with cutting-edge technology and innovative customers