Related skills
customer success salesforce saas microsoft office leadership📋 Description
- Lead SMB CS team to drive adoption and retention.
- Mentor, coach and onboard team members.
- Monitor health of customer relationships and issues.
- Identify opportunities and align client needs with product.
- Drive retention; manage at-risk clients via metrics.
- Partner cross-functionally with product, marketing, and finance.
🎯 Requirements
- 5+ years of leadership in SaaS customer success; retention focus.
- Foster accountability, collaboration, and continuous improvement.
- Excellent customer service and comms; proficient in Salesforce, Gainsight, MS Office.
- Interpersonal and relationship-building skills.
- Strong organizational skills; manage priorities and workflows.
- Bonus: healthcare/homecare experience.
🎁 Benefits
- Competitive health plans and paid time off.
- Company-paid holidays and 401K with company match.
- Other company-sponsored programs.
- Equal opportunity employer.
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