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salesforce saas gdpr iso grc📋 Description
- Lead and coach a team of Customer Success Managers.
- Drive health, retention, and growth for Mid-Market and Intl segments.
- Bridge strategy and execution to help customers use Risk Cloud.
- Collaborate with Sales, Implementation, Marketing, Product teams.
- Voice of the Customer to Product/Engineering to influence the roadmap.
- Hybrid role based in Seattle/Chicago/Bellevue.
🎯 Requirements
- 5+ years in SaaS Customer Success; 2+ years in leadership.
- Experience in GRC, cybersecurity or similar domain.
- Global mindset; international accounts (EMEA/APAC) experience.
- Proficient in Planhat and Salesforce for health/renewals.
- Ability to explain risk concepts to admins and executives.
- Role must be based in Chicago.
🎁 Benefits
- Hybrid workplace with flexible location.
- Competitive pay, equity, and benefits.
- Generous PTO, holidays, Health Days, Summer Fridays.
- Learning and mentorship via LinkedIn Learning and internal programs.
- Paid volunteer hours and company charitable activities.
- Recognized as a top workplace by Built In, Crain's Chicago, and more.
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