Related skills
customer success salesforce tableau gainsight playbooks📋 Description
- Recruit, hire, train, and coach new team members.
- Mentor Renewal Managers and CSMs with hands-on coaching.
- Create processes, set best practices for GTM initiatives.
- Help scale Growth CS through automations.
- Serve as stakeholder and escalation point internally and with customers.
- Conduct weekly forecasts and oversee goals and quota.
🎯 Requirements
- 4+ years leading B2B SaaS CS/AM teams; 5+ years in CS.
- Hands-on experience building scaled CS teams, programs and playbooks.
- Experience negotiating customer contracts.
- Proficiency with Gainsight, Salesforce, and Tableau.
- Familiarity with land-and-expand sales model.
- Proven ability to forecast and lead high-performing teams.
🎁 Benefits
- Stock options for employees.
- Fertility and family benefits, including wallet support.
- Work-life balance and You Time; generous PTO.
- Personal annual education budget to grow skills.
- Wellbeing stipend for physical, financial, or emotional health.
- Monthly phone/internet stipend and device upgrade reimbursement.
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