Manage a growing regional CSM team, recruiting and training new members
Coach and develop CSMs to help customers achieve outcomes
Build, scale, own and optimize revenue through the Customer Success team
Organize and analyze customer and product data to drive revenue growth with Operations
Proactively surface opportunities to improve team efficiency and the customer experience

🎯 Requirements

3-5 years leading a CSM team in a fast-growing B2B SaaS
Driven, adaptable, and able to thrive in a fast-paced environment
Proven track record meeting renewal and retention goals in high growth
Data oriented and analytical
Experience with clients and teams across multiple countries/time zones (preferred)
Experience working on a remote team (preferred)

🎁 Benefits

Stock grant opportunities based on role and location
Additional perks and benefits by employment status and country
Remote work flexibility with optional WeWork access
Inclusive benefits and equal opportunity employer

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