Related skills
customer success data leadership b2b cross-functional📋 Description
- Build and develop a high-performing Scale CS team with learning and collaboration.
- Scale AMER CS using programs, playbooks, automation, proactive outreach.
- Deliver measurable outcomes across a large book: adoption, retention, expansion.
- Collaborate with Solutions, Sales, Marketing, Support, and Product.
- Use data and signals to prioritize impact, mitigate risk, and improve health.
- Define and iterate the global scaled CS playbook; share learnings across regions.
🎯 Requirements
- 3+ years in a leadership role within CS, AM, or related field.
- 5+ years as a CSM or account manager at a B2B tech company.
- Proven success driving customer outcomes in scaled or high-volume segments.
- People-first leadership encouraging curiosity, growth, and inclusion.
- Strong operational mindset; simplify complexity and reduce ambiguity.
- Confidence working cross-functionally and influencing without authority.
🎁 Benefits
- Competitive salary and meaningful equity.
- Comprehensive medical, dental, and vision coverage.
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy.
- Paid Parental Leave Program.
- 401k plan & match.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Business & Management Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!