Manager, Customer Success (PH)

📋 Description

• Hire, lead, and coach a high-performing team of CSMs.
• Drive accountability via one-on-ones and performance reviews.
• Create CS strategies to boost adoption and customer value.
• Guide CSMs through onboarding, milestones, and renewals.
• Partner with Renewals and Account Managers for aligned value.
• Use data and tools (Salesforce, Gainsight) to improve outcomes.

🎯 Requirements

• 4+ years in Customer Success or Sales in SaaS.
• 2+ years people management experience.
• Experience leading teams for retention and adoption.
• Nice to Have: Salesforce and Gainsight.
• Bachelor's Degree preferred.

🎁 Benefits

• Hybrid work in Manila with flexible in-office days.
• Monthly All Hands meetings and leadership AMAs.
• Access to learning and development opportunities.
• Continuous feedback culture for growth.
• Employee Resource Groups and volunteer hours.
• Paid holidays, leave, HMO, and fixed schedule.