Related skills
analytics hr saas project management payroll📋 Description
- Manage a team of 8+ Payroll Success Managers
- Align with cross-functional partners on topline OKRs
- Drive post-live payroll success with Product, Education and Ops
- Report on team trends, product usage, and customer sentiment
- Build, iterate, and streamline payroll playbooks and workflows
- Escalate and resolve critical customer concerns
🎯 Requirements
- 5+ years in Customer Success or Account Management in SaaS
- 2+ years leading teams of CS/AM/sales/care/onboarding
- Expert knowledge of Payroll Processes and Fundamentals
- Knowledge of Payroll, Tax and HR industry standards
- Experience leading programs or large process improvements
- Excellent communication, interpersonal and writing skills
- Strong project management and multitasking abilities
- Passion for developing people in a high growth environment
🎁 Benefits
- Hybrid work model with in-person collaboration
- Competitive total rewards including benefits and equity if eligible
- Accessible and inclusive hiring process
- Commitment to diversity, equity and inclusion
- Opportunities to leverage AI tools at Toast
- Learn more about benefits at careers.toasttab.com/toast-benefits
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