Manager, Customer Success, MM

📋 Description

• Manage a team of 6-8 CSMs to deliver best-in-class customer experience and growth.
• Exceed monthly, quarterly, and annual revenue, NPS, go-live, and activation goals.
• Work with cross-functional partners to ensure success post-live.
• Develop and implement ways to scale the team and work smarter.
• Act as escalation point for restaurant concerns and acute issues.
• Drive growth via regular books of business reviews; oversee Salesforce.com usage.

🎯 Requirements

• 8+ years in customer success or sales
• 2+ years leading and managing teams
• Four-year college degree from an accredited institution
• Extensive experience leading large cross-functional initiatives
• Excellent communication, interpersonal and writing skills
• Love for developing people in a high-growth environment
• Enthusiastic about technology with demonstrated technical aptitude
• Strong project management skills and multitasking ability
• Creative, analytical and execution-oriented
• Ability to operate strategically and tactically
• Hospitality background is a nice-to-have

🎁 Benefits

• Hybrid work model that fosters in-person collaboration while valuing individual needs
• Total rewards include cash compensation, benefits, and equity if eligible
• Benefits: https://careers.toasttab.com/toast-benefits
• Diversity, equity, and inclusion baked into our culture
• Accessible hiring process with reasonable accommodations available