Related skills
customer success saas onboarding leadership mid-market📋 Description
- Lead a Mid-Market CS team delivering onboarding, adoption, retention, and expansion.
- Own post-sale lifecycle and drive GRR and NRR with customers.
- Scale processes, coach teams, and handle complex customer situations.
- Collaborate cross-functionally with Sales, Product, Engineering, and leadership.
- Improve onboarding workflows and implementation timelines for faster value.
- Manage team KPIs and risk, supporting renewal planning and expansion.
🎯 Requirements
- 3–5 years in CS/Account Management/Onboarding or related roles.
- 1–2 years of leadership/people management in SaaS or high-growth tech.
- Experience managing retention, adoption, onboarding, or expansion initiatives.
- Strong operational mindset with KPI-driven decisions.
- Excellent communication with customers, executives, and cross-functional stakeholders.
- Ability to balance strategic thinking with hands-on execution in a fast-paced environment.
🎁 Benefits
- Equity and other benefits
- Flexible remote work
- Growth and development opportunities
- Equal opportunity employer
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