Added
13 days ago
Location
Type
Full time
Salary
Upgrade to Premium to se...
Related skills
saas pos leadership customer retention online ordering📋 Description
- Lead customer success team to drive growth and retention.
- Ensure customers are engaged, satisfied, and successful with our solutions.
- Improve CLTV and platform adoption across customers.
- Collaborate with the SVP CS and cross-functional teams to optimize the customer experience.
- This role is 100% remote and can be based anywhere in Mexico or Colombia.
🎯 Requirements
- 5+ years in customer retention, CS, or account mgmt (SaaS/restaurant tech).
- Leadership: experience managing a customer-facing team.
- Objection handling: 2–3 years in software sales to SMBs.
- Customer-centric mindset with proven relationships.
- Analytical skills to interpret data and drive retention.
- Strong communication and problem-solving abilities.
🎁 Benefits
- Base salary $60K-$70K USD plus equity package.
- Comprehensive health coverage.
- Remote work from anywhere.
- Unlimited PTO and extra perks.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!