Manager, Customer Success Managers

📋 Description

• Lead a ~10-person Customer Success team of Product Specialists.
• Partner with Account Executives and Managers for strong engagements.
• Set strategy, coach for performance, ensure coverage of key accounts.
• Drive demos and adoption campaigns with data-driven goals.
• Build scalable playbooks, flows, and talk tracks from usage data.
• Collaborate with Enablement, Marketing, and Product on messaging.

🎯 Requirements

• 5+ years in a client-facing SaaS role.
• 2+ years leading high-performing teams.
• Deep understanding of financial services workflows; banking/PE/hedge funds a plus.
• Exceptional communicator with strong presentation skills for senior stakeholders.
• Data-driven decision-maker using metrics to prioritize and measure success.
• Thrives in a fast-growing environment and builds for scale.

🎁 Benefits

• Equal opportunity employer with inclusive culture.
• Generous benefits program and work-life balance.
• Performance-based bonus and equity opportunities.
• Remote-friendly with flexible work options.