Related skills
kpi crm hubspot customer success tableau📋 Description
- Directly manage and coach a CSM team for onboarding, adoption, and health.
- Own the customer journey and KPIs like onboarding, time-to-value, and health.
- Ensure proactive onboarding, adoption, and strategic engagement.
- Drive programs to maximize customer lifetime value and long-term relationships.
- Develop proactive outreach to boost add-ons and optimize implementations.
- Monitor onboarding/adoption in CRM/Freshdesk; flag risks for intervention.
🎯 Requirements
- Bachelor’s degree or equivalent experience
- 7+ years leading SaaS customer-facing teams (CSM/Onboarding)
- 3+ years managing technical, customer-facing teams of 12+ individuals
- Dedicated people manager with mentoring focus
- Cross-functional collaboration with Implementation, PM, Support
- Hands-on CRM/CS/workflow tools (Freshdesk, Tableau)
🎁 Benefits
- Bonus: experience coaching CSMs to support HubSpot or similar platforms
- Familiarity with CRM and marketing automation tools (HubSpot, Salesforce)
- Remote-first culture with a global team
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