Align Japan CS with company goals around adoption, retention, and expansion.
Lead and develop a team of 8+ CSMs in the Japan region.
Partner with Sales, Solutions Eng, and Professional Services for onboarding and delivery.
Drive executive relationships with key customers; gather feedback for product.
Build KPI/OKR system and monitor health metrics for proactive intervention.
Drive retention and expansion across a multi-million dollar book of business.

🎯 Requirements

3+ years leading customer success or GTM in fast-growing SaaS with post-sales focus.
Experience managing diverse segments—from Commercial to Mid Market—and cross-functional.
You are a powerhouse leader who attracts, develops, and retains top talent.
Customer-centric and champion for customers; understand their priorities and value.
Data-driven and can set performance indicators for the org.
Operational rigor and systems thinking across the customer lifecycle.

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