Related skills
data analysis customer success change management stakeholder management training📋 Description
- Lead and develop a high-performing customer success team.
- Own customer optimization: implement new workflows and guide change management to go-live.
- Drive customer outcomes, product adoption, and overall experience.
- Partner with customers to design and optimize workflows and prioritize initiatives.
- Build trusted relationships with stakeholders and serve as product SME.
- Monitor product usage and performance data to deepen adoption and close gaps.
🎯 Requirements
- Bachelor's degree or equivalent.
- 8+ years total, incl 5+ in customer-facing roles and 2+ in people mgmt.
- Healthcare experience in operations management or patient flow.
- Proven experience leading teams in fast-paced, customer-focused environments.
- Strong analytical skills to interpret data and drive adoption.
- Willingness to travel 25–50% and to work PST/MST hours.
🎁 Benefits
- Competitive compensation: base salary, target bonus, stock options.
- 401(k) match.
- Comprehensive healthcare benefits.
- Generous PTO and parental leave.
- Monthly skill-building and wellness/home office stipends.
- Education reimbursement for select courses/programs.
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