Related skills
kpi crm forecasting b2b saas customer success📋 Description
- Lead, mentor, and develop a team of Customer Success Managers.
- Set clear expectations around performance, renewals, and pipelines.
- Define and track team KPIs such as GRR, success plans, and engagement.
- Oversee the book of business to ensure renewals and mitigate at-risk accounts.
- Partner with Sales, ProServ, Support, and Product to deliver a cohesive customer experience.
- Contribute to planning cycles including capacity planning and headcount forecasting.
- Experience leading Customer Success teams in a B2B SaaS environment.
- Strong commercial and product acumen; connect customer outcomes to product.
- Proficiency using data and dashboards to manage performance and drive action.
- Excellent communication and stakeholder management; influence senior leaders.
- Strong organization and program management in fast-moving environments.
- Passion for structured hiring and inclusive practices; CS platforms a plus.
- Medical, dental, life and disability insurance.
- Mental health resources and financial wellness benefits.
- Fully paid parental leave program.
- 25 days vacation and employer-matching pension (Ireland).
- Remote-first culture with flexible work options.
- Award-winning culture recognized by Fortune and Inc.
🎯 Requirements
🎁 Benefits
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