Related skills
forecasting b2b saas customer success segmentation nrr📋 Description
- Own end-to-end CS lifecycle from onboarding to renewal
- Manage a portfolio with NRR, GRR and expansion targets
- Forecast renewals and expansions reliably
- Mitigate churn risks proactively
- Build a scalable CS engine with segmentation and playbooks
- Increase adoption and time-to-value through structured programs
🎯 Requirements
- 5+ years in CS in B2B SaaS with leadership
- Proven track record of NRR, retention and expansion
- Data-driven with metrics, forecasts, health signals
- Cross-functional with Sales, Product and Marketing
- Mid-market / complex B2B stack experience a strong plus
- Fluent in English; French is a plus
🎁 Benefits
- International mindset with offices in Paris and New York
- Flexible working: Paris-based with hybrid office culture
- Opportunity to join early and build the Success function
- All-star team with deep domain expertise
- Learning opportunities and professional development
- Trusting environment with ownership and autonomy
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