Related skills
saas stakeholder management cross-functional leadership gainsight planhat📋 Description
- Ensure success and renewal of their team's customer base
- Serve as primary escalation point for their team and customers, mitigating risks
- Maintain deep product knowledge to educate customers and the CS team on relevant features
- Prepare for and participate in customer EBRs and strategic meetings
- Attend Key Account Reviews to develop Get Well plans for risks
- Lead cross-functional initiatives to optimize the customer journey and NRR growth
🎯 Requirements
- Experience leading enterprise Customer Success teams.
- Ability to engage executives and act as escalation leader.
- Strong presentation and influencing skills.
- Manage cross-functional dependencies with Product and Sales.
- Understanding of CS metrics and business impact.
- SaaS/enterprise CS experience; healthcare background preferred.
🎁 Benefits
- Fully company-paid medical, dental, and vision insurance
- Generous PTO for work-life balance
- Paid parental leave for birth or adoption
- 401(k) with company match
- Hybrid or remote work options depending on position
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks
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