Related skills
cloud python kubernetes mlops restful apis📋 Description
- Lead and develop a high-performing team of CSEs
- Own end-to-end support coverage with queue management and escalations
- Drive CSAT, response, and resolution times, and overall support quality
- Build and strengthen technical depth across Kubernetes, Databases, Compute, AI/ML workloads
- Partner cross-functionally with Product and Engineering to improve customer experience and product quality
🎯 Requirements
- 5+ years in Technical Support, CS, or TAM within B2B SaaS/AI
- 2+ years of people management leading tech, customer-facing teams
- Deep AI/ML knowledge including MLOps, GPUs, and AI workloads
- Proficiency in Python and debugging RESTful APIs
- Kubernetes experience (DOKS) and cloud infrastructure
- Strong communication to translate complex concepts for tech and execs
🎁 Benefits
- Career development: conference and training reimbursement
- LinkedIn Learning access to 10,000+ courses
- Flexible time off and local employee meetups
- Competitive benefits and Employee Assistance Program
- Equity grants and Employee Stock Purchase Program
- Inclusive, equal-opportunity employer
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