Manager, Customer Success Engineer, EMEA

📋 Description

• Lead a distributed team of Customer Success Engineers in EMEA to drive GitLab adoption and technical value realization across a pooled book of business.
• Develop and execute scalable technical enablement strategies and programs that help customers use GitLab for source code management, CI/CD, DevSecOps, and Agile planning.
• Drive creation of repeatable frameworks and systematic solutions that remove adoption barriers and support measurable customer business outcomes.
• Collaborate closely with Sales, Renewals, and Customer Success Managers to align technical enablement with commercial objectives, supporting retention and expansion across accounts.
• Use data and performance indicators to assess program effectiveness, identify adoption trends, and adjust technical initiatives for greater impact at scale.
• Mentor and coach team members to strengthen their DevSecOps expertise, customer engagement skills, and ability to translate technical capabilities into business value.

🎯 Requirements

• Strong understanding of DevSecOps practices, with the ability to connect GitLab capabilities across source code management, CI/CD, security, and Agile planning to tangible business outcomes.
• Experience leading and developing technical teams in a distributed, remote environment, with a focus on customer outcomes and scalable impact.
• Background in software development or engineering that enables you to guide technical conversations, remove adoption barriers, and design effective enablement paths.
• Experience designing and implementing scalable customer success or technical enablement programs, using data to measure impact and refine approaches.
• Ability to translate complex technical concepts into clear, outcome-focused messaging for both technical and non-technical stakeholders.
• Proven skill in collaborating with Sales, Renewals, and other cross-functional teams to align technical adoption work with commercial objectives.

🎁 Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave