Related skills
saas cross-functional collaboration gainsight gong stakeholder mapping📋 Description
- Lead, coach, and develop a team of 8 CSMs across EMEA and APAC.
- Set expectations for portfolio discipline, engagement quality, adoption, risk, and collaboration.
- Provide regular coaching through 1:1s, account reviews, call reviews, and strategy sessions.
- Drive adoption, risk management, and growth opportunities with Sales.
- Use Gainsight and Gong to monitor health, engagement, risks, and opportunities.
- Partner with Sales to align on priorities and expansion signals.
🎯 Requirements
- 5+ years in CS/AM or related SaaS role with 1+ years of people leadership.
- Strong CS fundamentals: adoption, value realization, health, risk, stakeholder engagement.
- Proven ability to coach CSMs and drive accountability.
- Comfortable using data, systems, and cadences to improve visibility and execution.
- Experience partnering with Sales/Revenue teams on retention and expansion.
- Strong cross-cultural communication across time zones.
🎁 Benefits
- Equal opportunity employer; accommodations available on request.
- Remote-friendly with Europe-wide collaboration.
- Occasional travel for team or customer meetings.
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