Related skills
salesforce customer service gainsight 1password📋 Description
- Lead and coach the EMEA CS team to drive growth and retention.
- Collaborate with reports to refine processes and elevate performance.
- Manage day-to-day operations and set team goals.
- Support remote UK operations and cross-border collaboration.
- Scale a high-performing CS function in a dynamic environment.
🎯 Requirements
- 6+ years in security or SaaS customer success with diverse customers
- 3+ years leading high-performing CS teams
- Strong prioritisation, project management and escalation handling
- Customer-centric, concise and empathetic communicator
- Cross-functional partner and stakeholder management
- Salesforce, Gainsight, CS tools; bonus: familiarity with 1Password
🎁 Benefits
- Health benefits and parental leave programs
- Generous PTO and retirement matching
- RSU program for most employees; free 1Password account
- Paid volunteer days and Bonusly recognition
- Remote-first with occasional in-person gatherings
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