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customer success cybersecurity onboarding leadership grc📋 Description
- Hire, mentor, and develop a team of expert CSMs with customer-centric culture
- Influence the customer success strategy, including implementation, adoption and risk management
- Define KPIs and coach the team to achieve revenue retention and health
- Coach on portfolio prioritisation, success planning, risk management and expansion
- Develop enablement programs to build product and CSM expertise
- Partner with cross-functional teams (revenue, product, marketing, sales)
🎯 Requirements
- 5+ years leading customer-facing teams, CS or Account Mgmt
- Passion for team development and onboarding enablement
- Experience managing customers at scale with complex needs
- Proven exec relationships, issue navigation and escalations
- Strong critical thinking and clear communication
- Data-driven decision making and adaptability to change
🎁 Benefits
- 100% covered medical, dental, and vision benefits with dependents
- 16 weeks paid parental leave
- Remote workspace, internet, and mobile phone stipend
- Commuter benefits for team members who attend the office
- Pension matching
- 25 days of annual leave + unlimited sick time
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