Added
11 days ago
Location
Type
Full time
Salary
Salary not provided
Related skills
data analysis customer success saas cross-functional collaboration leadership📋 Description
- Lead and coach a team of Customer Success Managers to meet performance expectations
- Drive customer retention by monitoring churn signals and proactive engagement
- Execute expansion strategies in partnership with go-to-market teams to help achieve NRR targets
- Build and optimize repeatable CSM playbooks based on customer journey data
- Analyze customer data to identify patterns and improve engagement strategies
- Collaborate cross-functionally with Sales, Product, and Support
🎯 Requirements
- 6+ years experience in SaaS Customer Success Management
- 4+ years of management experience leading CS teams
- Proven track record driving GRR and NRR across a customer portfolio
- Experience implementing customer engagement models and CSM playbooks that deliver results
- Ability to use data to track performance, identify trends, and make continuous improvements
- Strong cross-functional collaboration with Sales, Product, and Leadership
🎁 Benefits
- Competitive salary
- Matching 401k
- Medical, Dental, and Vision Benefits
- Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
- Unlimited PTO policy
- Company allowance for home office supplies
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