Related skills
slack salesforce tableau google suite gong📋 Description
- Manage and scale the SMB Customer Success team.
- Drive net revenue and customer value across a large book.
- Design scalable engagement programs for retention and expansion.
- Translate company objectives into executable team plans.
- Collaborate with Product and Sales to align on customer needs.
- May travel locally/overnight to meet clients.
🎯 Requirements
- 3+ years of people management in CS or Account Mgmt.
- Proven retention, churn, or expansion impact.
- Strong coaching and development skills.
- Data-driven, using insights to guide decisions.
- Excellent relationship building with reports and stakeholders.
- Proficiency with Salesforce, Slack, Gong, Tableau, Google Suite.
🎁 Benefits
- Competitive compensation based on experience.
- 401k and long-term incentives.
- Medical, dental, and vision coverage.
- Flexible and unlimited PTO.
- Paid parental leave.
- Remote-friendly with flexible work location.
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