Related skills
customer success salesforce gainsight churnzero customer lifetime value📋 Description
- Define and execute CS strategy for UKI and Northern Europe.
- Lead and coach CS Managers to drive performance and growth.
- Monitor KPIs: NRR, Gross Retention, CLV, and Customer Health Score.
- Manage regional accounts to ensure high satisfaction and engagement.
- Escalate critical issues and drive timely resolution with the team.
- Collaborate with Sales on handovers and upsell opportunities.
🎯 Requirements
- 5+ years in Customer Success or Account Management.
- 3+ years in a leadership/management role.
- Regional knowledge managing DACH teams or customers.
- Strong leadership, communication, and analytical skills.
- CRM/CS platform proficiency (Salesforce, Gainsight, ChurnZero).
🎁 Benefits
- Mental health, wellness & fitness benefits
- Career coaching & professional development
- Inclusive family-building benefits
- Office-based hybrid schedule with flexible work options
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