Related skills
salesforce planhat risk cloud📋 Description
- Lead and scale the Customer Success team.
- Drive health, retention, and growth for mid-market and intl accounts.
- Bridge strategy and execution for GRC/Risk Cloud customers.
- Partner with Sales, Implementation, Marketing, and Product.
- Ensure measurable outcomes and successful Risk Cloud adoption.
- Coach team to navigate complex GRC environments.
🎯 Requirements
- 5+ years in SaaS Customer Success; 2+ years in leadership.
- GRC, cybersecurity, or similar complex domain preferred.
- Experience with international accounts (EMEA/APAC).
- Proficient in Planhat and Salesforce for health scores and renewals.
- Strong communication; explain complex risk concepts to execs.
- Role must be based in Chicago.
🎁 Benefits
- Hybrid workplace with flexible scheduling.
- Competitive total rewards including equity and variable compensation.
- Health/dental/vision and wellness benefits.
- PTO, holidays, Health Days, and Summer Fridays.
- Learning and development programs and mentorship.
- Inclusive culture with ERGs and volunteer hours.
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