Related skills
data analytics gitlab devsecops customer success saas📋 Description
- Lead regional CSA team to deliver strong customer outcomes.
- Collaborate with sales to position and sell paid success plans and methodologies.
- Drive revenue growth by identifying and pursuing opportunities with customers.
- Participate in strategic meetings, demos, and calls to align services with customer goals.
- Monitor KPIs for success services: pipeline, revenue, renewals.
- Partner with CS, support, PS, product, Eng, and marketing to ensure delivery.
🎯 Requirements
- Experience leading CS or PS teams in a technical domain (DevSecOps) with delivery accountability.
- Understanding DevSecOps, SDLC, and related tooling, linked to GitLab platform.
- Experience coaching customer-facing professionals to drive adoption and retention.
- Ability to partner with sales to identify opportunities and position services.
- Comfort with CS metrics and KPIs; analyze data to guide offerings and processes.
- Presentation, demos, and training experience to explain service value.
🎁 Benefits
- Benefits to support health, finances, and well being.
- Flexible Paid Time Off.
- Team Member Resource Groups.
- Equity Compensation & Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental leave.
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