Related skills
crm salesforce cybersecurity gainsight tprm📋 Description
- Lead and develop a team of Customer Success Managers (CSMs)
- Define and track KPIs: retention, expansion, health
- Serve as senior escalation point for critical issues and exec meetings
- Drive cybersecurity and third-party risk management (TPRM) expertise
- Partner with Sales, Product, and Engineering to align roadmaps
- Build scalable playbooks to improve the customer journey
🎯 Requirements
- Leadership: proven experience managing people
- Cybersecurity depth; ability to discuss with execs
- Consultative mindset to uncover business needs
- Data-driven: Salesforce or Gainsight; CRM tools
- Knowledge of cybersecurity and cloud tech; TPRM a plus
- BA/BS/MS or related discipline, or relevant experience
- 5+ years in customer-facing tech roles; incl. 3+ years in management
- Experience presenting to C-level executives
🎁 Benefits
- Competitive salary and stock options
- Health benefits
- Unlimited PTO
- Parental leave
- Tuition reimbursement
- Flexible remote work options
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