Related skills
crm customer success salesforce dashboards reports📋 Description
- Lead staffing, onboarding, training of the Customer Success team.
- Ensure consistent execution across the customer lifecycle.
- Drive engagement, adoption, satisfaction, and retention.
- Align with cross-functional teams to support customer health.
- Travel 20-40% for events specific to role.
🎯 Requirements
- 4 Year/Bachelor’s Degree (Preferred)
- 3+ years of customer interaction in digital channels
- 3+ years of phone-based customer experience
- 1+ year developing Salesforce reports/dashboards
- Salesforce.com experience strongly preferred
- Gainsight CTAs and dashboards experience strongly preferred
- Experience leading, coaching, mentoring, or managing a customer-facing team
- Strong communication and interpersonal skills
🎁 Benefits
- Named a 2025 Best Companies to Work For by U.S. News
- 2025 Newsweek America’s Greatest Workplaces for Mental Well-being
- 2025 Newsweek America’s Greatest Workplaces for Gen Z
- Forbes Most Trusted Companies in 2024
- 2024 Best Companies to Work For by U.S. News
- 90% employee retention rate
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