Manager, Customer Success (Agency)

📋 Description

• Lead a team of Customer Success Managers for agency customers
• Drive GRR/NRR growth via renewals and expansions
• Build relationships with key agency stakeholders
• Deliver consultative value through product expertise and best practices
• Forecast monthly and quarterly GRR and NRR with accuracy
• Own renewals and expansion pipeline; manage risk and execution

🎯 Requirements

• 7-10 years in B2B SaaS CS, account management, or sales
• Proven renewals/expansion/retention pipeline management
• Experience leading or mentoring a team
• Strong analytical skills and data-driven decisions
• Experience with CRM tools and forecasting
• Strong communication and relationship-building with customers and internal teams
• Experience working with agencies or agency relationships preferred
• Proactively incorporate AI tools into day-to-day work

🎁 Benefits

• Fully distributed remote team
• Home office stipend and internet reimbursement
• Comprehensive health, dental, vision insurance
• 401(k) with employer contributions and equity options
• 4+ weeks PTO plus sick and mental health days; 13 holidays
• Up to 16 weeks paid parental leave