Related skills
crm customer success saas coaching cross-functional collaboration📋 Description
- Lead and develop a team of Customer Success Managers to meet goals.
- Foster a high-performance, customer-centric culture.
- Conduct regular one-on-one meetings and career development plans.
- Ensure proactive, strategic, high-quality customer engagement.
- Monitor KPIs and health metrics for the team.
- Serve as senior escalation point for complex issues.
- Collaborate with Support, Product, and Sales to resolve issues.
🎯 Requirements
- Prior leadership experience mentoring customer-facing teams (CS/AM/SaaS).
- Able to lead, coach, and motivate high-performing teams.
- Strong customer relationship management and mentorship skills.
- Skilled at managing escalations and growth opportunities across portfolios.
- Excellent verbal and written communication skills.
- Ability to collaborate cross-functionally to drive resolution.
- Strong analytical, organizational, and problem-solving abilities.
🎁 Benefits
- Remote-friendly with home office stipend.
- Subsidized monthly internet allowance.
- Competitive health and retirement benefits.
- Annual fitness allowance.
- Mental health support via Calm and Talkspace.
- Udemy courses and annual training budget.
- Inclusive, values-driven culture.
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