Manager, Customer Success

📋 Description

• Manage a growing CSM team in your region; recruit, hire and train members.
• Coach and develop CSMs to help customers achieve outcomes.
• Build, scale, own, and optimize revenue to deliver greater value.
• Organize and analyze customer and product data; partner with Ops on processes.
• Proactively surface opportunities to improve team efficiency and customer experience.

🎯 Requirements

• 3-5 years leading a CSM team in a growing B2B SaaS in a Team Lead/Manager role.
• Driven, think on your feet, and thrive in a fast-paced environment.
• Track record of meeting/exceeding renewal and retention goals in high-growth.
• Data-oriented.
• Experience with clients and teams across multiple countries/time zones (preferred).
• Experience working on a remote team (preferred).
• Experience at a high-growth start-up or scale-up (preferred).
• Fintech or HRtech experience (preferred).
• Multilingual, preferred.

🎁 Benefits

• Stock grant opportunities dependent on role, status and location.
• Additional perks and benefits based on status and country.
• Remote work flexibility with optional WeWork access.