Lead, coach, and support a CS team to drive retention in Israel and EMEA.
Set KPIs and quality standards across account management, activity, and engagement.
Own process improvement; analyze workflows and build scalable playbooks.
Train the team on Salesforce, customer communication, and usage growth.
Be sales-oriented; help identify upsell and cross-sell opportunities within portfolios.
Act as escalation point and partner with risk, sales, product, and operations.

🎯 Requirements

+2 year SDR/BDR Team Lead or similar customer-facing role.
Experience coaching or mentoring team members.
Strong analytical and process-oriented mindset.
Experience building or improving workflows and team processes.
Commercial mindset with confidence discussing growth and revenue opportunities.
Fluent English.

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