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crm analytics customer success saas onboarding📋 Description
- Lead and develop a team of Onboarding Specialists for high-value accounts
- Drive post-sales engagement and adoption beyond setup
- Design the future structure of the Customer Success org
- Partner with Sales and Product to reduce churn
- Monitor health of high-revenue accounts using data/CRM
- Define KPIs like Time-to-Value and Net Retention
🎯 Requirements
- 4+ years leading CS or Onboarding teams in SaaS/high-growth
- Strategic architect with post-sales program design for loyalty
- Desire to shape a growing CS dept and scalable processes
- Strong relationship management with Sales and high-value customers
- Familiar with data migration and technical implementation workflows
- Analytical skills to identify trends, predict churn, prove CS ROI
🎁 Benefits
- Flexible PTO
- Competitive health and dental insurance, premiums partially covered by GG
- Fertility and adoption benefits via Carrot and Kindbody
- Generous, fully-paid parental leave policy
- 401k with employer contributions from day 1
- Annual professional development stipend
- Pre-tax commuter benefits
- Dependent Care FSA
- Home office stipend
- Team bonding events, including in-person opportunities
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