Manager, Customer Success

Added
14 days ago
Type
Full time
Salary
Salary not provided

Related skills

customer success mongodb nosql talent development cross-functional collaboration

📋 Description

  • Lead and grow MongoDB's Customer Success program from Bengaluru in a hybrid model.
  • Recruit, coach, and develop high-touch and tech-touch CS teams.
  • Increase retention, identify expansions, and drive product adoption.
  • Collaborate with Sales, Marketing, Support, and Product across MongoDB.
  • Define metrics and lead quarterly and long-term targets.
  • Build programs to grow retention, expansion, satisfaction, and product adoption.
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