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customer success mongodb nosql talent development cross-functional collaboration📋 Description
- Lead and grow MongoDB's Customer Success program from Bengaluru in a hybrid model.
- Recruit, coach, and develop high-touch and tech-touch CS teams.
- Increase retention, identify expansions, and drive product adoption.
- Collaborate with Sales, Marketing, Support, and Product across MongoDB.
- Define metrics and lead quarterly and long-term targets.
- Build programs to grow retention, expansion, satisfaction, and product adoption.
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