Related skills
forecasting data analysis customer success saas renewals📋 Description
- Lead and coach a high-performing CSM team to drive retention and value.
- Translate CS strategy into scalable execution to improve renewals and health.
- Collaborate cross-functionally with Sales, Product, and Operations.
- Own retention outcomes with renewal forecasts and risk mitigation.
- Turn CS strategy into repeatable, measurable execution using data.
🎯 Requirements
- 6–8+ years in Customer Success or SaaS with 2–4+ years leading CSMs.
- Proven success driving retention, renewal readiness, and value realization.
- Coaching and developing high-performing teams through complexity.
- Strong analytical and operational instincts with data-driven decisions.
- Experience in global, matrixed environments with distributed stakeholders.
- Excellent communication, collaboration, and problem-solving skills.
🎁 Benefits
- Grow your career at every level.
- Invest in success and spaces for collaboration and fun.
- Birthday off to celebrate and recharge.
- People & Culture focus on the whole employee experience.
- Diversity of thought and experiences is valued here.
- Generous benefits and hybrid work options.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!