Recruit, mentor and develop individuals on the CSM team
Define and lead analytical metrics to guide the team's direction
Craft and execute initiatives to grow retention, expansion, satisfaction, and adoption
Build and maintain relationships across MongoDB teams and offices
Ramp on CS processes, complete training, and start interviewing
Hit hiring plan and exceed retention and satisfaction goals

🎯 Requirements

Passion for hiring, developing and managing a team of individual contributors
Proven track record with fast-growing teams, using data to drive initiatives
A mind for technology; comfortable with databases
Experience with enterprise infrastructure tech; MongoDB/NoSQL exposure a plus
Highly organized; strong prioritization and time management
Outstanding verbal and written communication for diverse audiences

🎁 Benefits

Fertility assistance and generous parental leave
Learn what it's like to work at MongoDB

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