Related skills
forecasting b2b saas customer success enterprise accounts grr📋 Description
- Lead and develop a team of Customer Success Managers.
- Own renewal forecasting and NRR/GRR targets.
- Establish CS operating rhythm and health score governance.
- Manage senior escalation for at-risk accounts and recovery plans.
- Build repeatable playbooks for adoption, renewal, and expansion.
- Partner with Sales, Product, Support, and Services.
🎯 Requirements
- 5-10 years in CS/Account Mgmt in B2B SaaS, with 2–3 years in people leadership.
- Ownership of revenue outcomes: NRR, GRR, renewal rates, and expansion pipeline.
- Experience managing a portfolio of strategic, enterprise, and mid-market accounts.
- Strong operational instincts—build systems, cadences, and dashboards to run the business.
- Track record of hiring, developing, and retaining high-performing CS professionals.
- Clear, structured communication with the ability to present to executive audiences.
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