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workflow automation saas ai tools help center pfm📋 Description
- Lead and develop a team of CS Leads with coaching and feedback
- Manage workload across CS Leads for balanced coverage
- Partner with Head of CS to hire an additional CS Lead
- Own customer escalations and provide direct resolution
- Identify recurring issues and drive long-term solutions with CS Ops
- Review ticket queues to identify QA gaps and escalation risks
🎯 Requirements
- 5+ years in customer-facing success/support roles
- 2+ years as people manager with direct reports
- At least 3 years including email support for online consumer product
- Strong verbal and written communication
- Autonomous in a fast-paced remote startup
- Cross-functional collaboration aligned to goals
- Experience with subscription-based B2C app
- CS AI tools & workflow automation experience
🎁 Benefits
- Work fully remote from anywhere
- Competitive cash and equity compensation
- Stipend to set up your home workspace
- Location-based benefits (medical, dental, vision, 401k)
- Unlimited PTO
- 3-day weekends every month (First Friday off)
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