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data analytics saas ai pos online ordering📋 Description
- Lead a customer success team to drive growth and retention.
- Improve CLTV and platform adoption for restaurant customers.
- Ensure a seamless, successful customer experience across solutions.
- Build proactive retention strategies to reduce churn.
- Collaborate with the SVP of CS and cross-functional teams.
- This remote role can be based anywhere in US or Canada.
🎯 Requirements
- 5+ years in customer retention, CS, or account management in SaaS or restaurant tech.
- Experience leading a customer-facing team and driving performance.
- 2-3 years in software sales (SMB) with strong objection handling.
- Customer-centric mindset with proven client relationships.
- Analytical skills: interpret data to drive retention strategies.
- Excellent verbal and written communication; cross-functional collaboration.
- Problem-solving: address challenges and anticipate needs.
- Adaptable: thrives in fast-paced env with multiple priorities.
- Technical aptitude: SaaS, restaurant tech, POS; AI-driven efficiency.
🎁 Benefits
- Comprehensive health coverage
- 100% remote work
- Unlimited PTO
- Extra perks
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