Related skills
crm salesforce tableau ai dashboards📋 Description
- Lead frontline CSMs to drive outcomes and retention.
- Align CS with Sales, Operations, Support, Product, Finance for consistency.
- Own the book of business; manage renewals and expansions.
- Implement CS processes, playbooks, and cadences region-wide.
- Use AI, data, and dashboards to monitor health and intervene as needed.
- Escalate high‑impact issues and advocate for customers.
🎯 Requirements
- Several years in B2B CS, AM, or post-sales in SaaS/IoT/Telematics.
- Proven people leadership of a CS or commercial team.
- Strong track record in NRR/GRR, CSAT, and churn reduction.
- Deep CS practices: onboarding, success planning, EBRs/QBRs, risk mgmt.
- CRM/CS tool proficiency: Salesforce, Gainsight; data-driven with dashboards.
- Excellent English and local language communication.
🎁 Benefits
- Flexible hybrid working model.
- Inclusive and collaborative culture.
- Opportunities for career growth and development.
- Competitive benefits package.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Business & Management Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!