Related skills
forecasting account management customer success cross-functional collaboration leadership📋 Description
- Lead and develop a team of Customer Success Managers and Team Leads.
- Oversee daily team operations, weekly meetings, forecasting, and planning.
- Identify inefficiencies and design repeatable processes to improve ops.
- Build relationships with customers and resolve complex issues with cross-team partners.
- Voice of the Customer for the Plus Product roadmap; influence deliverables.
- Collaborate with Sr. Director to drive growth and add value along the journey.
🎯 Requirements
- 4+ years managing customer accounts; 3+ years leading ICs (Enterprise SaaS preferred).
- Proven low churn, high net revenue retention, and strong customer satisfaction.
- Strong leadership, coaching, and team-building skills.
- Excellent project management, problem solving, and change management.
- Customer-centric mindset; ability to map needs to outcomes across teams.
- Organized, detail-oriented; communicates well under pressure.
🎁 Benefits
- Competitive compensation: base, equity, team bonuses, and ESPP.
- Flexible PTO: 4 weeks plus holidays.
- Day 1 benefits: health, vision, dental; mental health support.
- 3 Paid volunteer days per year.
- Remote work from anywhere in Canada or Vancouver HQ.
- Learn and Grow fund of CAD 2,000 per year.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Business & Management Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!