Related skills
account management data analysis customer success cross-functional collaboration leadership📋 Description
- Hire, manage, and develop a High-Touch Customer Success team.
- Foster a culture of continuous learning, accountability, and excellence.
- Motivate team to build trusted customer relationships and deliver value for growth.
- Own customer relationships; escalation point to resolve challenges.
- Influence cross-functional partners to drive positive outcomes for customers.
- Forecast, track, and report KPIs related to growth and retention.
🎯 Requirements
- 2+ years in a leadership role within Customer Success or related field
- 5+ years in a CSM/AM role at a B2B tech company; consumption pricing a plus
- Proven track record of driving revenue growth and meeting portfolio targets
- Passion for teaching, developing, and growing others
- Strong relationship-building and cross-functional communication with sales, product, and engineering
- Able to analyze problems and drive scalable solutions amid changing priorities
🎁 Benefits
- Competitive salary and equity in a fast-growing startup
- Pension scheme with match up to 4%
- Life insurance and comprehensive health and dental coverage
- Flexible paid time off
- Cycle-to-Work Scheme with secure bike storage
- MacBooks are standard; Windows available for certain roles
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Business & Management Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!