Manager, Customer Productivity

📋 Description

• Design and build a scalable customer training program focused on activation and value.
• Develop onboarding resources, workshops, and deep-dive content on our platform.
• Define and track metrics to measure value; partner with Sales and Customer Success.
• Partner with Product and Product Marketing to create enablement materials for new releases.
• Advise GTM teams on customer engagements, articulating value and guiding adoption.
• Build and maintain a knowledge base and self-service resources that scale.

🎯 Requirements

• 8+ years in customer-facing roles (sales engineering, solutions, or enablement) in AI/ML or enterprise tech.
• Enterprise tech sales experience with strong presentation/communication to technical and exec audiences.
• Program management experience building enablement or productivity programs.
• Thrives in fast-paced, ambiguous environments where you define the playbook.
• Strong strategic thinking and storytelling; distill AI concepts into clear frameworks.
• Experience collaborating with Sales, Product, Marketing, and Ops to shape customer-facing motions.

🎁 Benefits

• Competitive compensation and benefits.
• Optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours.
• Office space in San Francisco for collaboration.