Related skills
javascript sql python ai rest📋 Description
- Lead a small, agile team owning the Customer Ops tech stack.
- Own Freshdesk across teams: support, success, compliance, renewals, onboarding.
- Hands-on contributor who writes scripts and builds tools.
- Drive internal AI tooling strategy with Gen AI engineers; build AI features.
- Act as liaison between Customer Operations and Engineering; manage staging environments.
- Automate workflows and accelerate change across the Org.
🎯 Requirements
- Operational experience managing tech/systems ops at scale.
- Deep admin experience with enterprise ticketing/chat systems (Freshdesk).
- API fluency with REST; discuss endpoint design with vendors/teams.
- SQL proficiency and data ownership understanding.
- Basic coding: JavaScript and Python; read and understand code.
- AI tooling & prompt engineering; build AI workflows.
🎁 Benefits
- Flexible working with Responsible PTO.
- Health and wellness benefits including up to 12 therapy sessions per year and gym reimbursement.
- RSUs with 3-year vesting (Board approval).
- Coursera subscription and PXA courses for growth.
- Parental leave: 26 weeks primary caregiver, 13 weeks secondary.
- Technology stipend for home office and internet allowance.
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