Manage a growing onboarding team of OBMs; recruit and train new members.
Motivate the team and drive individual development.
Set KPIs and ensure the team hits targets.
Become a Deel platform expert; handle escalations and drive resolution.
Lead cross-onboarding initiatives; improve customer journeys.
Partner with Sales, Support, Operations, Product and Engineering to deliver the best experience.

🎯 Requirements

2-5 years in Customer Onboarding or Customer Success for B2B SaaS.
Strong PM skills with focus on anticipating next steps.
Detail-oriented with ability to design onboarding plans.
Customer-focused with experience building relationships.
Team player with experience in diverse teams.
Strong communicator in writing, presentations, and verbal.

🎁 Benefits

Stock grant opportunities dependent on role and location.
Additional perks/benefits based on status and country.
Remote work flexibility, including optional WeWork access.

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