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data analytics salesforce excel power bi process design📋 Description
- Own the CX Ops roadmap; drive initiatives across CX teams
- Identify gaps; design, document, roll out corrective processes
- Manage centralized CX BizOps intake; triage requests
- Partner cross-functionally to drive scale and change management
- Lead CX data strategy with Data Analyst; ensure dashboards
- Oversee CX platforms (Salesforce, CallMiner, Qualtrics, Power BI)
🎯 Requirements
- 5+ years in business operations, revenue, or CX ops
- 2+ years direct people management (hiring, coaching, performance)
- Ability to design and operationalize new processes in ambiguity
- Hands-on Salesforce administration/reporting; sprint coordination
- Strong Power BI, Excel, and data tooling; translate questions into reports
- Experience in B2B SaaS, healthcare tech, or regulated industry
🎁 Benefits
- Generous annual bonus opportunity
- 401(k) with employer match
- Flexible Time Off and 11 paid holidays
- 100% company-paid parental leave
- 100% company-paid life insurance and short/long term disability
- Wellness program and Employee Assistance Program
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