Related skills
customer success program management saas enterprise software leadership📋 Description
- Lead a team of Customer Enablement Managers for enterprise customers (AMER/EMEA) under FSP
- Ensure high-quality delivery of enablement services aligned to FSP entitlements
- Own regional delivery health by managing capacity, prioritization, and escalations
- Partner with CS, Sales, Implementations, and PS leadership to align enablement with goals
- Coach CEMs on executive conversations, enablement planning, and renewal storytelling
- Track success metrics for adoption, FSP utilization, and renewal influence
🎯 Requirements
- 3+ years of experience managing and coaching customer-facing teams in Enablement/PS/CS/Consulting
- 8+ years in enablement, customer success, program management, or learning, ideally SaaS
- Proven success leading teams delivering outcome-driven engagements within a defined services model
- Strong operational mindset balancing people leadership, delivery, and capacity planning
- Ability to influence cross-functional partners and align stakeholders around enablement priorities
- Passion for developing talent and building inclusive teams in Professional Services
🎁 Benefits
- Mental health, wellness and fitness benefits
- Career coaching and support
- Inclusive family-building benefits
- Long-term savings or retirement plans
- In-office culinary options for dietary preferences
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